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Source Question (will be deleted)
ChangeThe customer is experiencing issues with calls dropping and receiving a message indicating mobile service is not available.
Select Target Question (will receive all data)
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The customer is experiencing issues with their phone not responding during calls and not receiving text messages.
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The customer is experiencing issues with data connectivity and is unable to send or receive messages.
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The customer is unable to dial or send messages due to a mobile network issue with their new phone.
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The customer is experiencing issues with their phone dropping calls and is inquiring whether it is a service or phone problem.
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The customer is experiencing issues with mobile data not working on their phone.
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The customer is experiencing issues with call quality and receiving picture messages.
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The customer is experiencing issues with phone calls not going through.
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The customer is experiencing issues with receiving messages and hearing sound when making calls.
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The customer is experiencing network issues with their phone, including disconnections and no service.
71.2%
The customer is experiencing persistent service issues with their phone, including no service and inability to send text messages.
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