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ChangeThe customer is inquiring about the status of a battery replacement that has been delayed and needs to be sent to a different address.
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Customer is frustrated about not receiving a battery they paid for and is inquiring about its status and delivery options.
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Customer inquired about ordering a replacement battery due to battery issues.
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Customer inquired about the status of a replacement phone that was supposed to be delivered.
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The customer is inquiring about the status of their mailed-in phone repair and is unable to get updates.
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