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ChangeThe customer is experiencing charging issues with a newly purchased phone.
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The customer is experiencing issues with their new phone not charging properly and possibly having a faulty charging port.
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The customer is experiencing issues with the phone's battery draining quickly and problems with charging.
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What should I do if my phone is not charging properly after a repair?
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Customer is experiencing issues with the charging port of their phone after multiple replacements.
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What can I do if my new phone dies while charging and I need a replacement or loaner phone?
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The customer is unable to charge a brand new phone because it did not come with a battery.
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