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The customer is experiencing issues with their phone not turning on and is seeking a replacement or credit.
📱 Device Issues 1x asked 0 variants 4 scripts

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80.5%
The customer is experiencing repeated issues with their phone, including charging problems and physical damage, and is seeking a resolution or replacement.
Device Issues 1x asked
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What can I do if my new phone dies while charging and I need a replacement or loaner phone?
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The customer is experiencing ongoing issues with their phone not working and is requesting a new phone or a solution to the problem.
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The customer's phone is not working and needs a replacement or repair.
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The customer is experiencing issues with dropped calls and is waiting for a replacement phone.
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The customer is inquiring about the status of a phone repair and seeking compensation or a replacement for a defective phone.
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