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ChangeThe loaner phone sent to the customer is not compatible with their service and stops working randomly.
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The loaner phone is not compatible with the customer's service and has physical damage, causing issues with making calls.
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The loaner phone is not working due to service issues related to the IMEI number and SIM card.
69.4%
What can I do if my phone cannot be updated and I need a loaner phone?
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The customer is experiencing issues with their loaner phone not having text messaging capabilities and needs a new loaner phone while their original phone is being repaired.
64.8%
The customer is unable to hear the receiver on their phone and received a loaner phone that is talk only, preventing them from sending messages.
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What can I do if my new phone dies while charging and I need a replacement or loaner phone?
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Can I get a loaner phone while waiting for a replacement due to sound issues?
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The customer's phone keeps turning off randomly and requires a reset to function properly.
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The customer is experiencing intermittent issues with their phone not turning on properly.
62.4%
The customer is inquiring about sending a broken phone for repair and the availability of a loaner phone.
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