Edit Question

Dashboard Moderation Filter Rules Merge Tool Activity Log

Question Details

Canonical Text

Cluster

Subcategory

Moderation Status

Question Variants (29)

The customer is experiencing issues with data connectivity and is unable to send or receive messages.

The customer is experiencing issues with voice to text, Waze, and weather not working on their phone due to data connectivity problems.

The customer is experiencing data connection issues with their AT&T service.

The customer is experiencing network issues with their phone, including disconnections and no service.

The customer is experiencing issues with mobile data not working on their phone.

Why is my data not working after a recent update?

Why is my data not working despite being told it would be added?

The customer is experiencing issues with their data connection and is inquiring about data availability.

The customer is unable to send or receive SMS messages and use apps due to data limitations.

The customer is experiencing issues with data and MMS messages not loading unless connected to Wi-Fi.

The customer is experiencing issues with sending voice notes and app functionality due to a lack of data connection.

The customer is unable to use Waze and send/receive MMS despite having added data to their plan.

The customer is experiencing issues with their call log not updating and suspects they may have run out of data.

Why are my apps that use data not working despite having a data plan?

The customer is experiencing issues with their phone not connecting to data.

The customer is experiencing issues with data usage and cannot send text messages.

The customer is experiencing data connectivity issues with multiple mobile networks.

The customer is experiencing network issues with their phone, including disconnections and no service.

The customer is having trouble with Waze and talk-to-text features, possibly due to data issues.

Customer is experiencing data issues with AT&T and is seeking assistance.

The customer is experiencing issues with data usage and cannot send text messages.

The customer is experiencing issues with their phone not connecting to data services.

The customer is experiencing issues with data not loading and MMS messages not being received.

The customer is experiencing issues with receiving and sending messages on their phone.

The customer is experiencing issues with data not updating on their phone.

The customer is experiencing issues with not receiving messages due to a lack of data on their phone.

The customer is experiencing issues with sending and receiving SMS messages.

The customer is experiencing issues with data not working on their phone.

The customer is experiencing issues with data services on their phone.

Response Scripts (128)

85.0%

I can help with that. Do you have the phone in your hand? All right, go to settings. Notifications. Apps and notifications, okay. See all apps. And then you're going to click the top right, there's like three little dots, click on those, click show system. All right, now the list is in alphabetical order, you're going to scroll down to D as in dog, and you're looking for DuraSpeed. Perfect, and now you're going to click on that, and you're going to click open. All right, now there's a switch at the very top, what does it say? It says on. All right, switch it off. Okay. Now you're going to go back twice, back to the long list of applications. You're going to scroll down to messages. Yes, messages. And you're going to go to storage and cache. Yes. You're going to clear storage. No, you're not going to lose any messages at all. Clear app data? Yes. Okay. All right, and you're all set. All you need to do is turn your phone off and turn it back on and you should be getting all your messages now.

85.0%

70.0%

45.0%

35.0%

30.0%

In this situation, I need to ask you for... Where is the... Who is your service provider? Red Pocket through AT&T. Red Pocket is one of the worst companies that you can use on a Fig phone. Really? Really. Okay, so it's not going to work. You have to change the company. I will recommend you U.S. Mobile by Verizon, okay? U.S. Mobile, okay. Okay, I'm going to have to see how much more money it costs, but... No problem. Red Pocket, I'd say, okay. That's the cheapest. I just need like pretty basic. Well, don't go for the cheapest. Go for the one that works. U.S. Mobile is very cheap though, but it's not... I don't think it's as cheap as Red Pocket, but it works just fine, okay? Okay, are there any other companies that I should not use? Do most companies work, or do a lot of companies have issues? No, no, most companies work, but this particular company is not good. Okay, and that's Red Pocket, even through Verizon, it would be the same issue. Any Red Pocket thing is a problem. Red Pocket is not good at all, not good at all, okay? Okay, so any other of these small companies would work? U.S. Mobile is a small company, it works perfectly fine, and I also fix services, it's good too. I hear you, I hear you. Yeah, I just added that in to check how much it costs, but okay. Yes.

30.0%

15.0%

10.0%

5.0%

0.0%

Danger Zone

Merge into Another Question

Deleting will also remove all variants and scripts.

Edit Question #1238

Question Details

Question Variants (29)

Response Scripts (128)

Danger Zone