💻
Customer is having trouble with factory reset due to a password prompt and is experiencing issues with picture messaging.
Other Response Scripts
45%
You have to go to the main menu of the phone. You need to dial star pound star pound a pound star pound star.
45%
It's not a password, it's like you're about to dial a phone number. It's going to be star pound star pound eight pound star pound star.
30%
Don't worry, you don't have to make a factory reset for it. We're sending another update a little bit later today that will fix the issue.
30%
No, it doesn't have a password. If you have to, it's a different procedure to make a factory reset, but you don't have to.