The customer is experiencing issues with a software update due to insufficient data.

You will need about 500 more megabytes to get the update done properly. I can add you more. It's going to be $5, okay?

I'm going to add more. It's one week until your annual date. So, it's not going to be a lot of days.

The phone will never tell you how much data you have left. The phone doesn't know, okay? The phone won't count the update downloads as data usage, okay? So, that information is not correct. So, you have to call your service provider.

It should be working in a matter of 15 minutes.

Yes, the credit card on file will be charged.