The phone keeps shutting off despite being charged and has had previous repairs.

What's happening here is that you're snapping the phone very, very hardly, okay? That is what's happening, the phone is not shutting off. If you notice, you will find that the phone is off when you close it and then when you turn it on, okay? What's happening here is that you're, unfortunately, snapping the phone so hard that the battery shakes, okay, inside the phone. The battery shakes and slightly disconnects from the phone, so that's what's happening, okay? I will suggest you to, I mean, you don't have to close it slightly like it's a flower, you can just close it in a normal way and then nothing should happen, okay? I know that sometimes that we snap the phones and we are in a hurry and it can be a little harsh, but yes, when you do that, like, too often, that is the result, okay? So just close the phone a little bit slightly, yeah, slightly, and that's it, it shouldn't happen ever again.

Yes, of course.

Thank you for your address. We'll send you a new battery.

Yes, you can bring it to the Williamsburg Store. It's open. If you send it with the messenger, make sure to include a note inside the package with your name, your phone number, and your address and describe an issue of the phone.

For the loaner, we require $100. If you come and drop the phone at the store first.

Well, it's already shaking a little bit, so you can put like a little piece of paper between the battery and the back door, the back cover of the phone, and yeah, that's... Yeah, we'll keep it in place, we'll put like a little foam. Yeah, put a little foam in between maybe. Yeah, yeah, put a little foam in between. Again? Put some like foam, foam. Yeah, yeah, yeah, yeah, that little, very, very thin piece of foam will be...

When you send in the phone, you would send your full name, your email address, your address, your contact information. Email, phone number.

And then some detailed description on exactly what trouble you're having with your phone.

We should take a look at the battery. What phone do you have? FIG Mini? FIG 2? No, Core. And when does it start happening and how often does it happen? It happens to me so far three times. Three times? In the last how much time? Um, the last day. This morning also. This morning also. Yesterday? This morning. Yes. Okay, so this morning it happened to you? Yeah. Okay, so yeah, we will have to take a look at the battery, okay? You're in Muncie. Yes, we need to find out if the battery is the issue, okay? And yes, going from there we have to see if there's something that we can do by changing the battery.

So, please, let me, allow me a few minutes. I'm going to call the bar pack store.

If we can send it to Muncie, yes, of course. We can, we will check. If we have it in the bar pack store, we may be able to send it to your house directly, okay?

Yes, your battery replacement will be free of charge under warranty. I just need your address.

Please provide your address.

We can fix your current phone. We can send it to a rural park location or bring it into a rural park location.

You can bring your phone in and we can diagnose your phone. See exactly what's going on and let you know how much it would be.

Once we get your phone, we diagnose the problem, then it takes one to three days, and we have to fix it and send it back. It'll be two days shipping when we send it back.

Yes, I can help you with that. If you are close to the Borough Park location, you can drop it off.

You would ship it to our Borough Park location. Are you ready for the address?

4306 13th Avenue. And that's Brooklyn, New York, 11219.

Make sure you keep your SIM card. We don't need that.

First, we need to take a look to see what's going on with the phone. Okay? And then we will have a time frame.

Later today. If you send it now, later today.

Yes, but for a loaner, we do require a deposit.

175 Division Avenue.

Yes, it's a storefront. A big store.

Yes, we will definitely let you know exactly what happened to the phone, what will be fixed.

I understand. We will help you. Don't worry about it.

It seems like you have a battery issue. We can send you a new battery if you want us to ship it or you can also come see the Borough Park or Williamsburg location if you need to do battery saving.

Yes, we have a plan of having the Fig Supro and the Fig Mini with Android Auto on them. But it's still in the works. But it will eventually be on those phones.

If there's a battery issue, we can supply you with another battery.

If I have to estimate, it would be $75.

The Cure is $229. The Fix Phone 2 Pro is $350 for the 64GB. And $400 for the 128GB.

If you purchase the phone online, it's free shipping in the United States. And if you come into the store and there's no shipping, if you order it over the phone, it's $15.