The customer is having trouble with message notifications being delayed and cannot turn off a setting related to DuraSpeed.

Okay, go to settings in the phone please. Yes. Once in settings, go to apps notifications. Yes. Once in apps notifications, go to see all apps. Yes. Once in see all apps, on the top right of the screen, you will see three dots. So tap on those three dots and press show system. Yes. Now look up for the DuraSpeed please. Okay. Press open. Yes. Once you press open, you will have to turn on the messaging app and the phone app. And that's it.

You need to have it on in the messages and that's when you're going to receive the messages. Okay?

There's a step that I gave you. You have to do that and then you will be able to use the phone with no issue. Okay?

It's just to save battery. That's it.

No, it's just like turning off the background app. So that's how it's doing.