The customer is experiencing issues with the music app on their Fig phone, which displays an error message and does not function properly.

Now open up the music player, accept a few permissions, and that's it.

Okay, so open, oh, go to menu on the phone, please. Now press and hold the music player. Once you press and hold the music player, you have to press, there's a circle with an eye, there's going to be a circle with an eye, okay, there's going to be, there's going to come, it's going to come like a little, a few options, and there's, you're going to find a circle with an eye inside, so you have to tap on that. Once you tap on that, all you have to do is scroll on to the third option that is going to be storage and cache. Yes, storage and cache. And once it's storage and cache, go to, you have to go to clear storage, okay, and that will, that will clear the problem, and it won't delete your music, so don't worry about it.

Okay, so let me see what happens if I open, rent access? Yes, rent access, and accept everything. Allow, good, allow, let's go.

Every time that happens, I should just do that? Yes.

Oh, no, no, no, no, no, it's just, you're just resetting, it's just resetting the software, not even the music, the music somewhere else.

Once you're in settings, you need to go to press and hold the music player.

Now you'll see a few options coming out of it. One of these options will be a circle with a, a circle with an eye inside. Do you see it?

Press on that, please. Once you press on that, all you have to do is scroll down to the third option. Third option, that is going to be storage, yeah, storage and cache, and press where it says clear storage.

You have to go to menu on the phone first. Menu is where you see all the apps.