💬

The customer is not receiving some text messages after switching phones.

💬 Messaging SMS Text Messages Asked 3 times needs_work

Other Response Scripts

45%

Once you're in apps and notifications, go to CL apps.

instruction Steps 0/1

45%

Once you're in CL apps, on the top right of the screen, you'll find three dots. So, tap on those three dots, please.

instruction Steps 0/1

45%

Once you tap on those three dots, press show system.

instruction Steps 0/1

45%

Once you show system, look up for an app that will be called DuraSpeed.

instruction Steps 0/1

45%

You'll see a whole list of apps. And you have to press on the messaging app. You have to turn it on.

instruction Steps 0/1

45%

Okay, so if you go to your settings. And then you go to Apps and Notifications. And then you go to See All Apps. And then you're going to go to Messages. And then you're going to go to Storage and Cache. And then you're going to go to Clear Storage. It's not going to delete any of your messages. It's going to delete, like, old data.

instruction Steps 0/1

45%

All right, so after that, reset your phone, and you should be getting your messages back.

instruction Steps 0/1

35%

Go to settings in that phone that you're not getting the messages, please.

instruction 0/1

35%

Go to apps and notifications.

instruction 0/1

35%

Now, press open.

instruction 0/1

35%

And then, just come out of it and that's it?

instruction 0/1

35%

When you restart, it looks like restart.

instruction 0/1

30%

I can go through the possible troubleshoot to help with that.

promise 0/1

How Customers Ask This

"The customer is not receiving some of their text messages."

"The customer is not receiving some text messages on their phone."