The customer is inquiring about the status of their mailed-in phone repair and is unable to get updates.

Okay, three to five business days, not three to five regular days, okay? Usually when we receive it, we call you.

I understand you sent it a week ago, but we don't have a tracking number, and I mean, this is not, don't think it's a punishment. It's just that we don't see it. We don't see that it arrived.

Oh, you sent it from Detroit. Yes, no, things from Detroit can take a long time to arrive. I mean, it can take sometimes even more than a week to arrive.