The customer is experiencing multiple issues with their phone, including charging problems, audio issues, and a broken screen.

So go to messages first. Once that messages, on the top right of the screen you'll find the three dots. Got it. Settings. Yes, go to settings. Now go all the way to the end and go where it says advanced. Once you're in advanced, you can go to the next part. Now, you have to find the place that says your number. And you need to make sure that the phone number is the customer's phone number. So just erase it and put the number again and press okay.

Now, it should be working only in one from the message that comes up.

Your phone can be repaired, but the screen is cracked, so it's 75, the charging port is 40.

So for the warranty on the phone, it's two months for hardware, six months for software, and a year for network. So a lot of the issues that you're stating are all physical parts, so that counts as hardware. It would be out of warranty for those issues.

Well yes, the phone is out of warranty, so you'd have to pay for the repair.

We'll send it to you. They are fixing the whole messaging app right now. So hopefully, that's done with that.