How do I transfer files from my old phone to my new phone?

So when you click export, right, it's going to be in the files. So once you plug the phone into the computer, you'll be able to copy them from the phone to the computer. So after you do that, you would just do that, plug that old phone in, copy the files over, and then plug the new phone in and transfer the files back over.

Open this folder, the download folder, and try to drag the files in.

Can you try to turn the phone off, turn it back on, and plug it back in?

If after that, it still does not work, are you close to the Loro Parque location? Do you have a way to transfer the files into a thumb drive, or is it a laptop you can bring it in? Maybe you can see what's going on. We can help you out.

Have you tried doing it on the computer? So you just plug it into the computer and transfer the files over?

Yes, you can. You can come in, and we can try to help you out.

Have you tried using a different wire?

First, I download everything to the computer. This is the file. Then I plug in the new phone, and I have all the files. I'm trying to drag it over to the new phone.

We close at 6.