The customer is experiencing frequent dropped calls and is inquiring about a known issue with the devices.

No. Don't send me all the ones that you have because not all the phones have this problem. If you have a phone that's having this issue, please let me know and then we will go from there.

So, please take a look at it. I'm going to ask him what I can do for you. And then, I'm going to call you back. Does that sound good for you?

Yes, you would send it in to the Borough Park location. And when you send it in, you would just include your name, your number, your contact number, your email, your address, and exactly what issues you're having with your phone. And then once we get it, we'll diagnose the phone, repair it, and then we'll call you when it's ready, you'll pay for it, and then we'll ship it back to you. It'll be two-day shipping.

Yes, you'd ship it to us. You can ship it through UPS, USPS, FedEx, whatever's convenient for you. But when we ship it back to you, it's going to be UPS.

So you would definitely note all that inside the package.

You are speaking accurately. Okay. So, yes. We can definitely help you with that. The only problem here is that the fig meanings are out of stock right now. They will be back in stock in a couple of weeks.

In this situation, I think this escapes the scope a little bit from customer service. It's not that I don't want to help you. But, it's the fact that you have a phone that's having this issue.

No. No. From me, I have to consult. Okay. And then, you will get a call directly from me.