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Customer wants to change phone plans and needs account information.
Other Response Scripts
85%
No, I'll say just in like five minutes you start your phone and you should be all set.
75%
All right, so I added that one gig. It should start working in about five minutes.
70%
It's unlimited talk and text and one gig of data.
70%
The order that you had on October 4th, we had to plan the phone and the case, they are compatible.
70%
Yes. It'll work. It'll go out. It'll go seamlessly?
45%
I can do it for you. But do you have any... Okay, yeah, so I can do it, but it will turn off your line for about 30 minutes, okay?
45%
Okay, let's add that one gig a month and switch for next month to the three gig.
45%
I can help with that. Please go to your computer and visit the website F-I-G dash G-I-G-S dot com. Once you're there, register with your email address.
45%
Go into SIM card. You get the SIM card. In the mail, you can call us and we can activate the SIM card.
45%
When you activate the SIM card, it will show you the number.
35%
Yes, you can. And you're going to do it right away, yeah?
35%
So, my question is, if you want to know it now, with this current plan, I can give it to you with no problem.
35%
Do you have a credit card on file? Yeah, there's a credit card on file that ends on 17th.
35%
Okay, then I'm going to do it right now.
35%
Let me check to see. You do have the plan for one year. So, let me see if that locks you into the one gig until the year is up or not. So, let me just double check, all right?
35%
Yeah, so I'll be able to change it to the three gig a month. What is it? I'll be able to change it, yeah, so I can change your plan to three gig a month.
35%
If you wanted the service to work now, you'd have to add the one gig of extra data.
35%
And I'll also switch the plan to the three gig, all right?
35%
Yes. You'll be able to select. I think the option is 3 gigs, 1 gig, and no gig for data.
30%
It seems that you ran out of data.
30%
Your plan renewed on November 23rd.
30%
We only have one bigger plan that is three gigs a month. That is $22 plus taxes.
30%
But if you want to upgrade the plan, I can give it to you in 24 hours because we are changing the plan.
30%
The plan ID will change. That's correct. That's why the account number is not going to match.
30%
T-Mobile works perfectly fine.
30%
Yes, so it's here that you use it all in one. Pretty much you use the majority of it in one day. So, yeah, it would be an update. So, like, next time you update, just make sure you're on the Wi-Fi.
30%
The other option that we have is going to be a three gig a month plan. It's going to be $22 before tax for a month.
30%
So, it's a yearly plan contract, and it is bi-monthly, pay monthly.
30%
For this plan, you have one gig per month.
30%
Here's your account number. Ready to write it down? Sure. 375-857-573.
30%
Now, your account number is 041.
30%
The pin number is 372-736.
30%
When you get a phone, you get the plan, you get like a big discount. That is currently the only plan that we have that gives you some sort of discount for getting a yearly plan.
30%
The next up from the one gig is going to be a three gig plan, and it's going to be $22 a month.
30%
Yes, you can cancel at any time. You can call us and we'll help you or you can do it through your portal too, okay?
30%
Your account number is 115-125-19.
30%
The PIN number is 322-467.
30%
You won't be able to change the plan until the year contract is over.
30%
Your transfer pin is 269.
0%
If you want to upgrade plan, I can give you that information in 24 hours.
How Customers Ask This
"How can I upgrade my data plan and inquire about my account information?"
"How can I switch my data plan and add extra data to my account?"
"What type of plan do I have and what are the options for upgrading my data plan?"
"How can I opt-in to the Unlimited Talk & Text plan and activate my SIM card?"
"How can I downgrade my current plan?"
"The customer wants to change their service plan and inquired about the payment required for the transfer."