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The customer is having trouble opening their media player due to an unexpected error.
Other Response Scripts
85%
So, now when it says, when I open the music player, it says storage access. Grant access to everything, please.
75%
And then. And that's it.
45%
Okay, I can help you. Go to the menu.
45%
Once in menu, go to press and hold the music player, please.
45%
You will see an option that's a circle with an I inside. You have to tap on that.
45%
Once you tap on that, you have to look up for an option that says storage and cache, please.
45%
Once it's storage and cache, press where it says clear storage. That won't delete your information, don't worry.
30%
No, no, no. You just tapped it. You have to press it and actually hold it.