The voice note feature is not working on the customer's phone.

Okay, go to setting. Your phone, please. One second, let me just put it on my AirPods. Now go to app updates. Once in app updates, press check for updates. Do you have any update available?

Okay, then go back and then go to apps and notifications, please. Apps and notifications. Then go to CL apps. Okay. Once in CL apps, go to your messaging app. Okay. Okay, now scroll down to the third option that's going to be storage and cache. Okay. And press, where it says clear storage, please. It's going to clear my storage from messages, no? No, it's not going to clear anything. It's just going to reset the app. Okay, but all your messages will be there. Okay. Okay, once that's done, just try to use the voice note again.

Well, now it's never going to work on a call. Okay. Okay, you have to hang up, you have to turn the phone off, turn it back on, and then try, okay?