📱
The customer is concerned about a bulging battery and its impact on the phone's functionality.
Best Response
45% effective
Yes, if the battery is bulging, you should take the battery out. Stop using that battery, and we can send you a new battery. Or if you're close to any of the locations, you can come in and pick up a new battery.
Other Response Scripts
45%
Yes, so she would just go into her settings and then go to About Phone, and there it will tell you if it's an F52, an F45, or an F72, and that will let us know which phone she has.
45%
You could just take off the cover, and then you can take the battery out.
35%
Yes, you have to take the battery out of the phone.
30%
If the battery is bulging, then the battery is going to be free. You just got to let us know, and then we'll give you the battery.
30%
If the battery was damaged in any way, if the phone dropped, there may also be a defective battery.
30%
F45, F52, and F72.