What should I do if I'm experiencing an issue with the Waze app after a software update?

You can look up for it as Fig Core liquid silicone case.

If you're close to the store, if you're not far from the store, you can come by. We will put you Waze right away.

If you need a loaner phone, you can come to our Muncie store. You can get a loaner from there with an older version, of course.

Connect to that wifi connection. All right. Give it about one to two hours. If your Waze does not come back, then you're going to have to wait for the new update that's coming out in about two days. Some customers are actually experiencing the Waze not coming back. So for us to find out if you're one of those people that the Waze isn't coming back, then you have to connect to wifi.

If you can't wifi and after you're connected for one to two hours, if you do not see the Waze come back, then you're going to have to wait two days for the new update that's going to give customers the ability to just be able to download it.

As you go into your settings, then go to apps and notifications. Then see all apps.

Now you just scroll down and try to find Waze.

If your Waze is not coming back, we may have to flash your phone. That involves reinstalling the software manually on your phone. That does cause you to lose the information that's currently on your phone. So if you can back up your data before, and then put your phone in so that we can get your Waze back.

Okay, in settings. And you're going to go to Apps and Notifications. Okay. And you're going to go to See All Apps. Okay. And then you're going to go to Waze App. Okay. And then you're going to go to Storage and Cache. Okay. And you're going to clear Storage. And press okay? Yes. And now you're going to go back to the long list of apps. Okay. And you're going to click the top right corner, the three dots, and click Show System. Okay. And now you're going to scroll down to Location EM2. I just get Show System and Reset App. Yeah, click on Show System. Okay. And now you're going to look for Location EM2 on that long list. Found it. Location EM2? Yes. Okay. All right. Now you click that open, and you're going to click Storage and Cache. Okay. And you're going to clear Storage. Okay. All right. All right, that should work now, or is there anything else? No, not yet. Now you're going to go back to Settings. Okay. Go to System. Okay. And then you can go to Reset Options. Okay. And Reset Wi-Fi Mobile and Bluetooth. Okay. All right, so after you do all that, you would turn your plot off and turn it back on. And it should be back working. All right?

So if you're Waze still hasn't come back, you said you downloaded it on the Wi-Fi, right? So you may have to back up your data so we can manually put the Waze back onto your phone if it's not coming back.

Yes. It would have to be in the Borough Park location is the only place that we can put it back onto your phone. So you'd have to back up the data on your phone.

You can try restarting the phone to see if the Waze comes back. But you said you tried restarting before, right?

Double check you haven't used all the data, but there will be an update in two days.

Currently you'd have to bring the phone in.

We are aware of it. We are preparing an update that is coming tonight that will fix that, okay?

Yes, we have it. It's a Fig Core silicone case.

It's for both.

Unfortunately, there's no time frame that we can use.

Currently, there is no way for us to get it pushed over the air.

For the loaner phone, the loaner phone is for free. But we do have to take a $100 deposit in the store. But once you return your loaner phone, we will return you those $100 in full.

We apologize for the inconvenience.

So usually what happens is after you update, the Waze goes away, and it redownloads itself onto the phone. So that didn't happen.

Only the Borough Park location has the ability to reinstall your software.

It's not going to cost anything at all.

It should be right away. If you come in the morning. It takes a few minutes to do it.

Yes, so Waze disappears. It gets re-downloaded onto your phone as long as you have a Waze account. And you can still use Waze.

Yes, yes. So, well, you don't have to be connected to Wi-Fi, but Wi-Fi makes it come back faster because it's a better, stable connection.

If you need a Borough Park location though, you can come in and we can add it manually to your phone.