The customer is experiencing issues with messages not coming in after a software update and wants to know if it can be fixed on their end or if they need to visit the store.

I can help you. So, go to settings in your phone, please. Once in settings, go to apps and notifications. All right. Once in apps and notifications, go to see all apps. All right. Once you see all apps, on the top right of the screen, you will see three dots. Press show system over there, please. Show system, all right. Okay. Now, you need to look up for an option that will be called DuraSpeed. Okay, just a moment. Okay, got it. Okay. So, you have to look up for an option called DuraSpeed. Yes, so I click on that. Now, press open. All right. Once you press open, you will see a whole list of apps over there. Right. One of the apps will be your messaging app and your phone app. In your phone app. Those two apps need to be on. Messages and phone. Yes. Okay, that's it? That's it.