The customer is having trouble connecting their device to their car's screen for navigation apps.

You can go to settings on your phone.

Once in settings, go to about phone. That's going to be the last option.

Yes, you will know because you will receive a notification on your main screen asking you to update.

Yes, there you will find the IMEI and also the customer bill.

I'm going to request it again right now. Please let me know if you get it. I'm going to follow up with you by the end of the day.