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The customer is experiencing issues with the dialer not activating during calls and not receiving notifications when the phone is inactive.
Other Response Scripts
45%
Can you go to Settings on your phone, please?
45%
Once in Settings, go to About Phone. It's going to be the last option.
45%
Once you're in About Phone, you'll find an option that says Custom Build Number or Custom Build Version. Can you tell me that, please?
30%
Okay, so yes, we are remaking this update.
30%
Okay, then, so this update came with a few issues, and there's going to be another one very soon that will fix many, many, many of those issues, okay?
30%
Hopefully, a matter of no more than a week or two.