The customer is experiencing issues with their phone not retaining app data and has multiple device malfunctions.

Look, we can definitely take a look at it in the store, okay, and we have some stores in Williamsburg, whatever you can, even if you can't ship it, like if you have someone coming to the U.S., even if it's not New York City, I can provide you a label so you can send us a phone, okay.

If you're going to be in Moncey, please bring it to the store, we'll take a look at it, at least, and even from there, we may even can send it to Barfire, okay?

We are not going to call the phone for a week, okay, are you coming by any chance, anytime soon?

Yes, we can repair the flashlight, too, okay?

Not over the phone, no.