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Customer is experiencing issues with blocked voice notes and messages after a recent update.

💬 Messaging MMS & Media Messages Asked 1 times needs_work

Other Response Scripts

45%
Please, let's base directly on, on, on technical, on pure technical background. So, call US Mobile, please, make sure that you have enough data, and, and if they tell you yes, you have a lot of data, then call me back and we will, we will see what, what's going on here, okay?
instruction Steps 0/1
35%
Can you send me a picture of the messages that you say that they are messed up?
instruction 0/1
35%
Did you try to call US Mobile to see if you have data left, because I think that's the problem.
instruction 0/1
30%
The voice notes also work with data.
explanation 0/1
30%
I will notify the developers right now, okay?
promise 0/1