The customer is experiencing issues transferring their SIM card from an iPhone to a Fig Kosher Phone while using T-Mobile.

You will have to use any other company like T-Mobile and it will work perfectly fine such as U.S. Mobile, Fig Services, it also goes for T-Mobile or any other, yes, company.

If you purchase it in one of our Borough Park stores and you wish to return it because it doesn't work with your carrier, you can do that.

Yes, we are unfortunately aware of that. Right now it's not working with T-Mobile directly.

Right now we don't have any solutions to get out. I'll be very, very honest with you.

The only one that's not working is T-Mobile direct.

If you can request a person to return it, then that now depends on the seller. It doesn't depend on us.