📱

The customer is having trouble connecting their phone to their car's display via USB.

📱 Device Issues Audio & Sound Asked 2 times needs_work

Other Response Scripts

45%
So go into settings in your phone. Once in settings, go to about phone. That's going to be the last option.
instruction Steps 0/1
45%
Yes, yes, you look for another wire and try to use that one.
instruction Steps 0/1
35%
Can you tell us, please? The first one will be enough for me.
instruction 0/1
35%
Okay, we will have to send you an update, okay? Yes, we will send you an update. The update usually goes by 8 p.m. tonight.
instruction 0/1
35%
Yes, there's an update that will come up that will show up on your phone and you have to process it, okay?
instruction 0/1
35%
You simply need to grab the cable, plug it into the computer, and the phone will move together and that's it.
instruction 0/1
35%
Okay, you can try a different wire, okay?
instruction 0/1
35%
No, no, no, the phone needs to be on.
instruction 0/1
30%
No, no. You just have to… It will just come by itself?
explanation 0/1
30%
Yes, USB, USB-C to USB-A.
explanation 0/1
30%
It's supposed to work right away, yes.
explanation 0/1
30%
Okay, yes, do that, and if it's still not working, please let me know.
promise 0/1

How Customers Ask This

"The customer is having trouble connecting their phone to a computer."