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The customer is having trouble using the talk-to-text feature on their phone.

💬 Messaging Messaging Apps Asked 3 times needs_work

Other Response Scripts

55%
Yes, do it on your way, okay? Maybe your phone is specially configured to make it like that. And, yes, that's it.
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45%
Now you will see a keyboard on your screen, like a whole QWERTY keyboard. Do you see it?
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45%
It says allow Gboard to record audio. Allow, allow, allow, yes. Allow everything.
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45%
Once in Settings, you need to go to Apps and Notifications.
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45%
Go to See All Apps.
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45%
Do you see an option that says App Info? Yes. Okay. Go there then, please.
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45%
Now, look for an app that will be called Gboard.
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45%
Once you're in Gboard, scroll down to the third option that will be Storage and Cache.
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45%
Once in Storage and Cache, yes, first it says Clear Storage.
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45%
Now scroll down to the third option that will be Storage and Cache. And now press where it says Clear Storage.
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45%
Okay, try to do it again on your way and let me know if it works, please.
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35%
Okay, I can help you with that, so go to settings in your phone, please.
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35%
Okay. And now, you have to try over again.
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35%
Of course, if you're speaking with me from that phone, you have to try again.
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35%
Go ahead and test it. It should work.
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35%
Please follow my instructions carefully. And follow my instructions and only my instructions. Please, I want to help.
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30%
Please follow my instructions carefully. And follow my instructions and only my instructions, please. I want to help you.
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15%
Go back to the messages on the phone, but you don't have to press the button in the center. That is not how it works on your phone. You have to touch the screen, touch the actual space to write the message, and then you will see that a keyboard comes up on your screen.
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15%
Once you touch on that, on the top right of the keyboard, not on the screen, on the keyboard, you will find the microphone. And that is the option to talk to text.
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15%
When you're about to start typing a new message, let's act like we are about to send a message, okay? Now, you will see that you have a blank space on the bottom of the message to start typing. Press on that, please, with your finger.
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15%
Once you have that keyboard, okay, on the top right of that keyboard, you will find a microphone. Do you see it there or no?
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15%
The one on the keyboard, that is the one that you need to touch. So press it and hold it.
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How Customers Ask This

"The customer is having trouble using the talk-to-text feature on their phone."
"The customer is having trouble with the talk-to-text feature on their phone due to a missing microphone option."