📱

The customer is inquiring about a phone that was sent for repair but is still not functioning properly, specifically regarding the SIM card reader.

📱 Device Issues Physical Damage Asked 2 times needs_work

Other Response Scripts

45%
Yes, you should include the same information that you mailed right: first name, last name, email address, and what the issue is.
instruction Steps 0/1
15%
I'm going to see if I can get a label so I can send it to you right. Give me one second.
instruction Steps 0/2
15%
Could I have your email so I can send you the label please?
instruction Steps 0/2
15%
Previous ticket number.
instruction Steps 0/2
0%
I'm not sure why your phone was not fixed. There must have been a mistake in our system and it was labeled as repair when it wasn't.
explanation 0/3
0%
I'll have that label returned to you. You should get the label in less than 10 minutes.
promise 0/2
0%
Yes, I'm going to send this to your email now.
info 0/2

How Customers Ask This

"The customer is inquiring about a phone that was sent for repair but is still not functioning properly, specifically regarding the SIM card reader."