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The customer is inquiring about the repair process and costs associated with a broken phone shell and charging port.
Other Response Scripts
70%
You should be getting it in a few minutes on your e-mail, okay?
45%
You will be getting it back after the holidays. Three business days after the holidays if we have the parts by then. We will be sending it then.
45%
If you ship it, I will suggest you to ship it after the holidays because we will remain closed the whole holiday season. And, yes, once we have it, once after the holidays, then you can ship the phone to us and we will be happy to fix it. Usually, the repairs take from one to three weeks.
45%
Please let me know when you're ready to take note of it and I'll give it to you right now.
45%
Text me your e-mail address and I'll send you all the information almost right now.
45%
Text me your e-mail address. Tell me I need it and please send the info to send my phone. And that's it. I will know that you're an authority.
35%
Yes, we can let them know to also change the charging port.
35%
I would say call for updates.
35%
Sir, bring it over and we will fix all your issues, okay? The repair price may be up to $75.
35%
I would say call.
30%
If the charging port was loose because it was connected to the base, then that wouldn't fix the issue. Changing the shell wouldn't fix the issue.
30%
The charging port, I think it costs $40.
30%
The coverage on the phone for hardware is two months after purchase.
30%
Yes, so your phone is labeled to get a new shell, not a refurbished shell. It has not been fixed yet, so they're waiting to put a new shell.
30%
Unfortunately, we don't have a time period yet, so we're still waiting for the shells.
30%
No, there would be no way for us to get, like, the contacts or anything off the screen until you fix it.
30%
We've been expecting it before the end of the week.
30%
You can bring it to the store if you want, but I cannot promise you a repair on the spot. We need to get parts to fix the phone on the spot, okay? And we are very, very... We are completely out of stock until the holiday. Until after the holiday.
30%
Our Bar Park Store is open tomorrow. Yes, half a day from 10 a.m. to 1 p.m.
30%
You can either... I may be able to bring it into the store or I may ship it. I don't know. I don't know if I'll be... Because I'm doing a broadcast tomorrow. But I don't know if it's going to be before 1 p.m.
30%
No, no. Since the phone is physically broken, unfortunately, I cannot provide you a shipping label, okay?
30%
Unfortunately, we don't have a time period yet, because we're still waiting for the shell. But they told me they're just going to do a refurbished shell.
30%
So, you're going to have to wait until after the show, because there are no refurbished shells, and no new shells.
30%
No. There would be no way for us to get, like, the contacts or anything up on the screen until you fix it.
5%
I can mark that on your account, but that may not happen.
5%
I can just write which one it comes in first. If it's refurbished, I'll do that one first. If it's a new shell, that one.
0%
New shells will be coming in at the end of the week.
How Customers Ask This
"The customer is inquiring about fixing a broken phone shell and a loose charging port."
"The customer is inquiring about the repair process and costs for a broken phone."