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The customer is inquiring about the status of a device repair that was supposed to be shipped but may have been sent to the wrong address.
Other Response Scripts
45%
So the address that we send it to is 15017, 75 Rd., Apartment 2A. You tell me if it's correct or not, okay?
45%
Yeah, you can try walking down there. But yeah, the situation is, is that it's... it may be at the reception. They have like a small reception, hopefully sitting there on the floor.
45%
Let me do it one more time. Maybe it's like a one, one, three, six, seven, one, one, three, six, seven, one, one, three, six, seven.
45%
I'm going to send you a picture to your email address with the UPS picture that they put. They actually put a picture. I can see it now.
45%
What is your tracking number? I will ask you for your tracking number so I can see if there's something, some advice that I can help you so you can get your phone back.
45%
When you find the tracking number, if you want to call me, call me, and we'll see if I can help you to file a claim on the UPS or USPS.
35%
I will be nervous too. All right. Let's take a look. Can you please tell me your name or your ticket number if you have it?
35%
Let me check the target number.
30%
Usually, for every shipping like in the area, even though if it's a cheap like the cheapest option, it will be on the next day.
30%
Sure. Yes. I'll speak with the store manager that was in charge of doing this. Thank you. And we can let you know.
30%
Unfortunately, you will have to wait. That address has been out of business for us for about a year now. I don't think there's a place there at all that receives your phone.
How Customers Ask This
"The customer is inquiring about the status of their device repair after sending it to an incorrect address."