The customer is experiencing issues with their phone not working properly in Europe and is unsure if they have the correct version for that region.

Please, when you come to Israel, go back to that store, and we will talk, and of course, we will do our best to make it work for you, okay?

Yes, we have the EU version and the U.S. version, and yes, that is what we have, that's correct.

If you have the U.S. version, that might be the problem.

Yes, yes, of course, I saw that you have the European version all the time.

Yes, yes, I told you, restart the phone means that everything is going to be deleted, okay? On everything.

If you have the US version, that might be the problem.

When you come back to Israel, test it. If it's still not working, let me know. And if you're still having a problem, I will put you with one of our persons, one of our people in Israel, so they can help you, okay?

It depends on where the place that you purchased it, if we will take the phone back, yes, just ask him, tell him how the story was, and yes, he has to, okay?

Next time, if someone told him that before, then to share the pictures.

Please, you have to ask him, you have to ask him, because I don't even know from where you purchased it.