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The customer is experiencing issues with a phone battery that has puffed up and is not functioning, and is also trying to retrieve a loaner phone from a store.

📱 Device Issues Battery & Charging Asked 2 times needs_work

Other Response Scripts

15%
I'm going to need to send you a new battery for the Fig2Pro. That should solve your issue. Can I get your address, please?
instruction Steps 0/2
15%
For the phone for the Williamsburg location, I can try to contact them about your phone and have them call you.
instruction Steps 0/2
0%
The shipping that we send is one to two business days. So, it'll be, you know, today.
info 0/2
0%
Once I hang up here, I'm going to contact them, and I'll just send your battery, all right?
promise 0/2

How Customers Ask This

"The customer is experiencing issues with a phone battery that has puffed up and is not functioning, and is also trying to retrieve a loaner phone from a store."