The customer is having trouble with the voice to text feature on their Fig phone after a factory reset.

So there's an update, actually, coming up for the FIT Core. Do you, by any chance, have Wi-Fi connection?

So there's an update that came up last night for the phone that fixed a lot of problems. I think that you may want to do that.

I'm going to go ahead. I'm going to ask the developers again if they were able to release the updates last night as it was scheduled, and if not, I'm pretty sure that it will be today.

I'm going to give you a number. I'm going to do that for you. And then I'm going to reach you back to give you an update.

Okay, very interesting. So there's an update actually coming up for the thick core. Do you by any chance have Wi-Fi connection?

Okay, so there's an update that came up last night for the phone that fixed a lot of problems. Okay? So I think that you may want to do that. Okay? And that will fix your issue 99% for sure.

Yes, but there was one last night. Okay. Did you by any chance receive that one because that's the last one the developers were working on and that will fix a lot of things in the phone.

Did you, by any chance, receive that one? Because that's the last one the developers were working on, and that will fix a lot of things on the phone.

I will be calling you right back today, okay, before 2 p.m.

No, no. We don't take any calls such as a crank call or a joke call. It's because we just came back from the holidays. We are extremely busy.

I'm going to go ahead. I'm going to ask the developers again if they were able to release the updates last night as it was scheduled. And if not, I'm pretty sure that it will be today. And then I will be calling you right back today. Okay? Before 2 p.m.

First of all, who is your service provider? Do you have any idea?

You called the right place. I got your number. And as soon as I have information for you, I will be getting back to you.