The touchscreen of a newly purchased phone is malfunctioning and randomly stops working.

I really appreciate your cooperation. Thank you so much.

So in this situation, I have to make a few questions, okay? I have, unfortunately, I am not connected to everyone to know what happened, how long have you been with the phone?

One way or another, you have to send the phone, of course, I can offer you a label, okay, I can deliver that for you, and yes, unfortunately, there's no way around that, so yes, you have to send us the phone, please.

Okay, so in this situation, I will suggest you to do this after the holidays, why I'm saying this, because the whole holidays, we will remain closed, okay?

In the meantime, I will suggest to you and I will request you to send me an email to info at stateclosure.com, not the email that you've been emailing before, with your name, your phone number, and your address, okay? So we can create the label, send you a form, and going from there, okay?

In order to help, for me to help you, I'm going to request you to please calm down, okay, because it's the first time we speak ever, and my only interest with you, it's just to help you, okay?

Again, I'm going to make the same request as before, okay, we have to have a conversation, okay?

Yes, of course, I can offer you a label because you purchased it less than two weeks ago, and the phone is, you know, having this kind of issue.

Info at stateclosure.com.