The customer is experiencing issues with their phone's audio when connected to car audio and keyboard functionality.

You should walk in and tell them that I talked to you guys and said you'll send it in to the Borough Park location to fix.

You can send your phone in.

Yes, so I don't... My question is, how do I know you'll be able to fix it? I tried everything. I tried clearing caches. I did it twice. I did it at the store, too, and it didn't work.

Before you send in your phone, we would recommend that you backup your data.

Backup all that onto your computer so that if we have to replace the motherboard, we can, and then we can just do that and send you back the phone.

If you bring it to the Borough Park location, we can get you a loaner phone, get your phone fixed.

Yes, you can bring it to the Muncie location. They can send the phone to you.

If we can't fix it, we'll replace the motherboard. It's going to cost money. That could be a free repair.

If we end up caching the motherboard, it'll be $75. That would essentially give you a whole brand new inside the phone.