Customer is experiencing issues with a phone repair and has not received a replacement phone after over a month.

We don't have phones to send right now. Even though if you want to send your brand new phone, we don't have phones. What we can do for you is we can pack you up a loaner phone today, send it out to you, and you will be getting it tomorrow. Along with it, we will send you a label, okay? Just a label so you can pack up the same box that you will receive with the loaner, put the label outside the package, and send the phone in. Because right now, again, right now we don't have phones to send. We are completely out of stock, and it's going to be like this for a few more weeks.

I have your address. I have everything. So, we will pack it up now and send it out today, okay?