📱

The customer is experiencing issues with activating their phone on the AT&T network.

📱 Device Issues Power & Boot Asked 1 times needs_work

Other Response Scripts

70%
No problem, all right? Have a great day.
promise 1/0
45%
So do you have your phone in your hands? Yeah, I have the phone in my hands, yeah. All right, so type on your screen. Start pound, start pound. One, one, two, two. Pound, start, pound, start.
instruction Steps 0/1
45%
All right, so in IMEI slot one, you're going to type in this number. Are you ready? Three, five, six. Zero, eight, zero, zero. Nine, six, zero, nine. Three, six, one, four.
instruction Steps 0/1
45%
And now in slot two, three, five, six. Zero, eight, zero, zero. Nine, five, two. Eight, five, four. Two, seven. And three, five, six. Zero, eight, zero, zero. Nine, five, two. Eight, five, four. Two, seven.
instruction Steps 0/1
45%
You click on the IMEI setting. Okay. Okay, success. Please restart your device to finish.
instruction Steps 0/1
35%
When you call AT&T, you would give them those two IMEI numbers. They'll show up in your settings.
instruction 0/1
30%
I can change the IMEI number on your phone. But just in case I want to let you know, AT&T is not very good with the SIG phone. We do have customers that use it, and we also have other customers that use it, and it's not very consistent, the drop calls, messages that go through.
explanation 0/1