The customer is experiencing glitches with their phone and has a cracked screen, seeking repair options.

In the meantime, it's a... Can you help me? We take a deposit of $150.

With the glitching thing, it's something that we have to take a look at in the store. So, you have to send it to us.

Sure. What is your name? Can you call me? Rafael Aria. Rafael Aria. Okay, I can let you know. Again, hopefully we'll have loaners by the end of this week or next week.

Sure. What is your name?

Yes, of course. And you could fix the screen for me once I'm there? Yes, of course.

Well, we don't really like to compare them. They're two different phones. The Fig Core is a non-touch phone. It doesn't have voice natively like the Fig Mini. The Fig Core has Android Auto, the Fig Mini doesn't. The Fig Mini has a selfie camera, the Fig Core doesn't have a selfie camera, and yes, on the touch part, that's also very important. So yes, essentially those are the differences.

The Fig Core doesn't have voice in the phone, only with Android Auto.

Yes, that's correct.

I can let you know. Again, hopefully, we'll have loaners by the end of this week or next week.

If you have any questions, please feel free to reach out to me.

Yes, of course.

The main difference between the Fig Core and the Fig Mini, you're asking? Well, we don't really like to compare them. They're two different phones. The Fig Core is a non-touch phone, it doesn't have voice natively like the Fig Mini. The Fig Core has Android Auto, the Fig Mini doesn't. The Fig Mini has a selfie camera, the Fig Core doesn't have a selfie camera, and yes, on the touch part, that's also very important. So yes, essentially those are the differences.

Oh, is the software that runs on the same? The software is slightly different on the Fig Core, but essentially it's the same base.

I mean, you can transfer a few contacts, but all your contacts... But you're not going to wipe my phone, right? Not necessarily, no. If we have to do that, we will be letting you know. Basically, we will send you information as well.

Yes, definitely. You can go to Ghost Results. I don't think they have parts right now. The parts are pretty much out of stock everywhere, but if Ghost Results can fix it, you should be able to fix our phone.

No, because it's simply not available for that phone.

I would say that the Fig Core is slightly tougher than the Fig Mini. The Fig Core is tougher.

No. The person can only see the screen, not the glitching.

We used to have loaners, okay? We sometimes have loaners. We should have more loaners either by the beginning of next week or end of this week.

Once you send the loaner phone back, we refund you the $150 in full.

No. The loaner phone is not meant to transfer information. The loaner phone is just a phone that you will use for a few days until your phone is ready.