The customer is experiencing ongoing issues with their phone not working and is requesting a new phone or a solution to the problem.

Put me with the store representative, please. I'm going to tell him what to do.

Yes, of course. You have to find a way to ship it back from Miami, okay? No, we will send everything pre-mail.

This phone is going to be ready today, and we also are going to send it today.

No, no. We will send everything pre-made.

We're going to do it. We have a motherboard. He's going to build it up now. It's going to take about... It's going to take maybe less than an hour and everything will be working perfectly fine.

So now what we can do is we can provide you a loaner phone. Okay? So at least you can go with the phone that you can speak and send messages.

We will send his phone with the box. The box will have a label inside. Okay? You just need to put the loaner phone back in that little box that we are going to put with the label. Stick the label, put it in the mail, and that's it.

We need to look for a motherboard. So the technician should have one motherboard at least. To use. This is an emergency. This customer has been with this problem for some time. And yeah, we have to help them urgently.

Yes, that is what we're doing. And then he'll just ship it back from Miami?

Okay, Esther. I understand that you're asking for a new phone. Are you in the store right now?

In this situation, Esther, I would love to tell you, yes, you can grab a phone, but we are out of stock of phones. We don't have phones, but we are going to resolve your situation.

So in this situation, we usually don't do motherboards, but at least we will make an exception for you. We will make it work. Now, it's going to take about less than an hour.