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The customer is having trouble sending pictures and videos via Bluetooth and connecting their phone to Android Auto in their car.

💻 Apps & Software Settings Issues Asked 2 times needs_work

Other Response Scripts

48%
And then in settings, you will find an option that says System Update. Press on that option. I offer you an update, and you have to accept it, and that's it. The update that we'll download will fix your Android Auto. Okay?
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45%
Yes, that's correct. Your laptop, and then copy and paste the videos from your fake phone. The fake phone will show a few folders, and in one of those folders will be your videos, and that's it. Just read like that.
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45%
Okay, try a different wire, and also, you will find the fake phone in the folder that says This PC or My PC. Okay?
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45%
Connect the phone to Wi-Fi. Do you have Wi-Fi at home? Okay, let me, oh, you know what? Okay, and then what do I do?
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45%
So again, regarding the videos, plug the wire in, and go to my father, go to my computer, you said? Yes. My computer. Okay. Thank you so much.
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45%
Just connect my big phone to my laptop and then copy and paste the videos from your big phone. The big phone will show a few folders and in one of those folders will be your videos. And that's it. Just read like that.
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45%
Okay, try a different wire and also you will find the big phone in the folder that says This PC or My PC. Okay?
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45%
Connect the phone to Wi-Fi. Do you have Wi-Fi at home? Okay, let me... And then, connect to Wi-Fi. Okay, and then what do I do?
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35%
Yes, if you put it on a USB, you can watch your videos from your phone. Yes, you can do that.
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35%
Yes, yes, yes. Yes, of course. If you do it by USB, you can watch your videos on a computer.
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35%
Yes, if you put it on a USB, you can extract the videos from your phone. Yes, you can do that.
instruction 0/1
30%
No, there's no setting. So, videos you won't be able to send. Okay? Videos aren't restricted. But pictures, you should be able to. So, did you try to send only one picture?
explanation 0/1
30%
No, you can put your videos in your computer, but you cannot put in the fake the videos that you have in your computer.
explanation 0/1
30%
No, there's no settings. So, videos you won't be able to send. Okay? Big phones have video sharing restrictions. But pictures you should be able to. So, did you try to send like only one picture?
explanation 0/1
15%
Connect the phone to Wi-Fi. We just released an update that it's going to fix your Android Auto issue. Okay?
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How Customers Ask This

"The customer is having trouble transferring pictures and videos via Bluetooth and connecting their phone to Android Auto."