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Why is there no service when using my SIM card in my phone?
Best Response
50% effective
Question:
Why is there no service when using my SIM card in my phone?
Answer:
Script:
I apologize that your experiencing inconvenience because of your phone does not have any service while using your sim card.
Verification:
May I ask your service provider?
May I ask your phone number?
Is your phone has been activated or working before?
What is the troubleshooting you've done so far?
Step 1:
Verify if the service provider is compatible to FIG phones.
Step 2:
Verify if the number were activated or working before.
Step 3:
Ask customer to reboot the phone and remove the battery for 10-15 seconds.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
35%
T-Mobile or Verizon, you should have no troubles at all.
35%
You can port the number over. You can transfer the number, yeah.
15%
What I can do is I can restart. We can try restarting your mobile, Bluetooth, and Wi-Fi on your phone to see if that could get it to work, but it's eventually going to stop working.
15%
Go into your settings. And then go to system. And then you're going to see reset options. And then you're going to see options that says reset mobile, Bluetooth, and Wi-Fi. And then click on that.
15%
Keep the phone off for like 30 seconds. Put the SIM card back in, and then turn the phone back on.
5%
I definitely suggest using AT&T or T-Mobile. You can use them through U.S. Mobile. That's no problem either. It's going to work just fine.
0%
With AT&T, it's not very compatible with the Fig Phone, and usually the networks that run with AT&T are not compatible either.
0%
It's just going to be the fact that AT&T's just not very compatible with the phone.
0%
Hopefully it works for a little bit at least, so you can get your phone switched.
How Customers Ask This
"Why is there no service when using my SIM card in the Fig phone?"