💬

Why can't I receive messages on my phone?

💬 Messaging MMS & Media Messages Asked 2 times needs_work

Other Response Scripts

70%
Okay, so you received the message.
info 1/0
45%
Try to send a message.
instruction Steps 0/1
45%
Once you see all apps, go to the messages app.
instruction Steps 0/1
45%
Once in storage and cache, press clear storage.
instruction Steps 0/1
45%
Now go to reset options.
instruction Steps 0/1
45%
Press reset. Reset Wi-Fi, mobile and Bluetooth.
instruction Steps 0/1
45%
Just try to send a message.
instruction Steps 0/1
35%
Okay, so if you have the phone in your hands right now, you can go to settings. I'll try to help you troubleshoot it first.
instruction 0/1
35%
Okay, I'm going to send you a message, okay? I'm going to put checking.
instruction 0/1
35%
But now please call me back, okay?
instruction 0/1
35%
Okay, I'll do it right now.
instruction 0/1
30%
Yes, please. Network settings have been reset.
info 0/1
30%
It's not going to download the ones that you didn't receive, but the next ones should download without issue.
explanation 0/1
15%
Okay, if you have the phone in your hands right now, you can go to settings. Once in settings, you need to go to apps and notifications. Once in apps and notifications, go to see all apps. Once you see all apps, go to the messages app. Now scroll down to the third option, that will be storage and cache. Once in storage and cache, press clear storage.
instruction Steps 0/4
15%
Once it's on, all you have to do is open up the messaging app and try again.
instruction Steps 0/2
15%
Now, what we need to do is go to settings in your phone again and then go to system. Now go to reset options. Press reset. Reset Wi-Fi, mobile and Bluetooth.
instruction Steps 0/2
15%
Yes, please. Network settings have been reset. Okay, now go ahead and try to do what you were trying to do, please.
instruction Steps 0/2
15%
Ask your friends to send you a few more pictures, a few more messages. If you can ask them now while we're on the phone, it will be great.
instruction Steps 0/2
15%
I'm going to go ahead and I'm going to reset your line, okay? So your line is now going to work for about 30 minutes, and then when it comes back to work, everything should be working fine.
instruction Steps 0/3
15%
You don't really have to, but if you can turn it off in about 30 minutes, it can be less. It's just an estimate, okay?
instruction Steps 0/2
0%
That will delete the receivable information and the receivable data that may not be working up with your phone. It's not going to delete any message, don't worry.
explanation 0/2
0%
If you want to do it later, we can do it later. No problem.
explanation 0/2

How Customers Ask This

"Why can't I receive messages on my phone?"