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The customer is experiencing an issue with their music app crashing and unable to open it.
Other Response Scripts
85%
Okay, can you go into your settings? Yes. Go to apps and notifications. So, settings, apps and notifications, yes. And down in there, you're going to go to see all apps or app info. See all apps, app info, yes. So, music player, yeah. Yeah. So, I go to music player, okay. Yes. Then you're going to go to storage and cache. Yes, okay. And then clear storage. What do you mean? All my music is going to go? No, you're not going to lose any of your music. I'll do clear storage, okay. And now I open it? Yes, now you should be able to open it back up.
85%
I can help with that. So, yes, you have to go to menu on the phone. To menu? Yeah, menu. Menu is where you see all the apps. Now, press and hold the music player, please. You will see an option that's on the bottom of that deal menu. That's an eye with a circle. Oh, yeah. Got that. Okay, press on that, please. Once you have that, all you need to do is scroll down to a third option that is going to be called storage and cache. Press on that, please. Now, press where it says play storage. Don't worry. Your music won't be deleted. Press it. And now, open up the music player and there it is.
85%
And after that, try opening your music app again. And then clicking allow on all the notifications that pop up.
85%
Sure, I can help you with that. All you have to do is go to the menu. Go to menu on the phone. Now, press and hold the music player. Once you press and hold the music player, you will find that a few options will come out of it. One of those options will be a circle with an I inside. You see it? Press on that. Now, scroll up to the third option. That will be... the third option will be storage and cache. Once it's storage and cache, press retest clear storage. This will not delete your music. This will just delete the residual data that is corrupting the app. Now, yes. Go ahead. Open up the phone and open up the music player. Accept all the permissions that it will ask you and that's it.
85%
I can help with that. If you have the phone in your hand, go to menu on the phone please. Once you're in menu, what you need to do is scroll down to the third option. Press and hold the music player. Once you press and hold this music player, scroll down to the third option that will be storage and cache. Press on that please. Once pressing on that, press which says clear storage. Once it's done, open up the music player and you will find that everything is there and working.
85%
Now open up the music player, it will ask you for some permissions, accept everything, and that's it.
70%
The problem is the little bug and we fixed it already, so you shouldn't have this problem again.
45%
Okay, so go into your settings. And then you go to apps and notifications. And then see all apps. And then you scroll down to the music app. And then you go into storage and cache. Okay. And then you would clear storage.
45%
Okay, and then try to open up your music app again.
45%
Just confirm and allow everything.
45%
Yeah, go back to your music app.
45%
You can try going into your settings. Go to apps and notifications.
45%
Go to see all apps.
45%
And then you're going to go to messages.
45%
So in messages, you would go to storage and cache. And then you'd clear storage.
45%
And then you should try to open up your message app.
45%
Okay, so you may have to bring your phone in, we can try one more thing. Go into your settings. And then you're going to go down to system.
45%
In systems, you're going to go to reset options. Alright, and there it's the top one. It says reset Wi-Fi, mobile, and Bluetooth. Press that?
45%
And then it's going to say reset settings. Yes, after you click reset settings, and it says please wait, and then it'll load, and it'll say network settings have been reset. After that, you would turn your phone off.
45%
Okay, I can help you with that. Go to Settings on your phone, please. Once in Settings, go to Apps. Once in Apps, go to See All 22 Apps. Now look up for the music player, please. Once in the music player, scroll down to the third option that's gonna be Storage and Cache. And press Recess Clear Storage, please. It won't delete your music. Okay, now I will suggest you to turn off the phone, yes, turn off the phone, turn it back on, and open up the music player again, and it should be working with no issue, okay? Try it.
45%
I can help you with that. So, you have to go to menu on the phone before you start, before going to the music app. Go to menu on the phone. Now, press and hold the music player. You will see a few options coming out. One of the options will be a circle with an eye. So, tap on that, please. Once you tap on that, you have to go to the option that will be called apps and notifications. And then on the music app, on the bottom, you will see storage and cache. Do you see it? So, it's going to be the third option, actually. Yes, yeah. And tap on that.
45%
Alright, so can you go into your settings? And then go to apps and notifications. And then go to see all apps or app info.
45%
Yeah, so after you go to see all apps or app notifications, you should be able to see music. And then go to storage and cache.
45%
Alright, so then you would clear storage. And don't worry, this is not going to delete your music.
45%
Okay, yes, we can help you with that. So you have to go to menu on your phone right now, while we're on the phone.
45%
Once in menu, press and hold the music player.
45%
Once you press and hold the music player, what you have to do is, there's a few options that will come out of the app. One of these options will be a circle with an I inside.
45%
Okay, so once that's done, well, press on that, of course, scroll down to the third option that will be storage and cache, or storage and cache.
45%
Once you're in storage and cache, press play test, clear storage. Don't worry, this won't delete your music. This will just delete your receivable information that is breaking your music player.
45%
What you need to press is clear storage. It says this app's data will be permanently deleted. Yes, don't worry, it won't delete your music, okay? It will simply delete the receivable information that is corrupting the app.
30%
No, unfortunately, we don't have a date for that yet.
30%
It hasn't been officially released yet. That was supposed to be like a scheduled one that's going to come out, but you've got to push back. So, once it comes out, you'll be able to download it again.
30%
None of your music will be deleted.
30%
Music player should be allowed.
30%
We can try to clear the storage in your message app. It's not going to delete any of your messages or anything.
30%
If I'm pressing that, it will restart my playlist. So, if I press that, it will restart my playlist. No, it will restart your playlist. There's no other way around it.
30%
We are working on your music app, but it's not ready yet. Unfortunately, it's not ready. We are working on your music app.
30%
I will let the developers know that.
30%
I will report it. Thank you so much for letting me know this.
How Customers Ask This
"The music app is showing an unexpected error when trying to play songs."
"The customer is experiencing an error message when using the music app."
"The customer is unable to open their messaging app as it keeps crashing."
"The music player keeps crashing every time it is turned on."
"The customer is experiencing issues with their music app and is concerned about losing their playlist when troubleshooting."
"The music app stopped working and needed troubleshooting."
"The music player app is broken and shows an unexpected error when opening."
"The customer is experiencing an error when trying to open the music app and is seeking a solution."
"The customer is experiencing issues with the music app not working properly."