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The customer is experiencing issues with the whitelisting feature for texting and a malfunctioning screen sensor on their phone.
Other Response Scripts
35%
Okay, so then you'd have to pay for the shipping.
35%
So you can bring your phone very close to the rural park location?
35%
You can send your phone in, and we'll be able to fix your phone.
30%
Unfortunately, the store that we have in Lakewood is not done yet. But once it's done and open, then we'll be able to help customers in Lakewood from there.
30%
So basically, you'd have to pay for the shipping.
15%
You can either send your phone to the rural park, or you can bring your phone to Williamsburg. But those would be the only options.
0%
Yes, and it's taking a while to fix that whitelisting issue, but they are working towards it.
0%
Well, it would be after the holidays. But after the holidays, it takes one to three days.
0%
So we only pay for shipping if it's within the warranty. So the warranty is two months for hardware, six months for software, and 12 for network. That sensor issue falls under hardware.
0%
No, unfortunately, we don't have any certified stores that we have to get customers in Israel.
How Customers Ask This
"The customer is experiencing issues with the whitelisting feature for texting and a malfunctioning screen sensor on their phone."