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What can be done to improve poor call quality?
Best Response
50% effective
Question:
The customer is experiencing issues with calls going quiet during conversations.
Answer:
Script:
I apologize that your experience such inconvenience for possible important calls, let's find out what is happening.
Verification:
May I ask your service provider?
May I ask your phone number?
Check if phone volume is up?
What troubleshooting step you've done so far?
Step 1:
Verify if the service provider is compatible to FIG phones.
Step 2:
Verify if volume is on.
Step 3:
Ask to clear storage and reboot the phone.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
45%
We can send you a SIM card. You can text me your email. We can send you a SIM card so we can test our service in our house, but that's maximum that we will be able to do.
45%
Text me your address and we can send you a SIM card just for testing purposes, okay?
45%
Open up the back and the battery, you will find it. Right beneath the battery.
45%
You can come to our store. If you want to get a service, you can get our service. If not, I recommend US Mobile like Verizon or T-Mobile or Verizon or T-Mobile directly. They are... they all work very good.
45%
Yes, you'd call U.S. Mobile.
45%
If you need a phone in the meantime, we will be more than happy to provide you a loaner phone, okay? So you can use for a few days while we review your phone.
45%
I'm afraid not. We can send you a SIM card. You can text me your email, we can send you a SIM card.
45%
Okay, sure, text me your address and we can send you a SIM card.
45%
Text me your address and we'll send you a SIM card just for testing purposes.
45%
Text me your address and we'll send you a SIM card and we will go from there, okay?
40%
If you wish to get the Fig 2 phone, we will be more than happy to help you. If you want, I can give you the address right now.
35%
Please, you can bring it to our Muncie store. We'll take a look at it over there, okay?
35%
If not, you can ship it, however you wish. We want to help you.
35%
You can call 611 and they... you will know right away.
35%
The only way for now to make it work will be changing the company.
35%
In this situation, it looks like we have to take a look at your phone, okay?
30%
I'm so sorry, no. Because it's restricted under rabbinical advice.
30%
Thank you for understanding.
30%
H20 doesn't work with the PICphone, unfortunately. H20 will bring the problems that you're mentioning and that is what's going to happen, because H20 doesn't work under Verizon.
30%
If not, the fixed service will be the best because we will be the one supporting you. And it works fine.
30%
Fifteen dollars a month. And that's unlimited... Yes, unlimited stock and tax and one gig of data.
30%
Yes, that's enough for the standard use.
30%
Um, if it's possible you can switch to T-Mobile or Verizon with U.S. Mobile, um, that would improve your service.
30%
I'm so sorry that you're going through this problem.
30%
On Fridays, we are in the Bar Park store, we are from 10 a.m. to 1 p.m.
30%
4306 13th Avenue, that's our address.
30%
Oh, of course, yes. You know, you sound very, very nice and I'm definitely going to try because like I said, I am the type of person, if I'm happy with something, I will tell everyone that this is a great thing, but this is really driving me nuts.
30%
We will have to take a look at it and yes, of course, we want, we really, really want to help you.
30%
Usually yes. I mean, if we are extremely busy, we will be closing in a few more minutes, but yes, no, usually that's the time that everybody has to go home.
30%
On Sunday, we are full time from 10 a.m. to 6 p.m.
30%
We will, we will focus on helping you.
30%
I appreciate your patience. Enjoy your weekend. Have a great weekend.
30%
I understand where you're coming from. And I understand that you want help immediately with the phone.
30%
Unfortunately, if he wants to do that, if he wants to do that with his inventory, he's more than welcome to. We don't do that.
30%
We actually do something like that. If you purchase the phone and the phone is one or two weeks old and then you decide that you want to upgrade, we could do that.
30%
I promise you, I'm not giving you a lacking answer because I want to. It's how it technically works.
15%
If there's any chance that you could try a SIM card from T-Mobile from a friend or something, that will be extremely useful for you to see what's going on and to see the details of what I'm telling you.
5%
Yes, US Mobile will be able to help you if you want to get Verizon, yes.
0%
If you moved your house and it's not working out in your house, then unfortunately, the antennas are not reaching your house properly. That's what's happening here.
How Customers Ask This
"The customer is experiencing poor call quality and connection issues."
"The customer is experiencing poor call quality and static on their phone."
"The customer is experiencing low audio quality when using the phone without earplugs."
"The customer is experiencing issues with calls going quiet during conversations."
"The customer is experiencing call drop issues and intermittent audio during calls."
"The customer is experiencing poor call quality where people can't hear them properly."
"The customer is experiencing issues with call quality where the line goes quiet for several seconds during calls."
"The customer is experiencing issues with call quality and is unable to hear the other party during calls."