The phone is not working properly and only functions for a short time before becoming unusable.

I'm going to make it go through now and done. You should be getting it soon in your account, okay? Refund it.

Can you bring it to a Borough Park store? We have to take a look at your phone there. So, if you bring it now, our technicians, just make sure to express that to the technicians. You will speak with store manager Benjamin.

So we need to take a look at it in the store. Where are you located right now? Are you in Brooklyn or no?

Can you bring it to a Borough Park store? We have to take a look at your phone there. So if you bring it now, our technicians, just make sure to express that to the technicians. You will speak with store manager Benjamin. He's another Jewish guy. He's extremely professional. He's not a technician. So speak with the technician. Tell them that, mention him, that you're going to Miami. You just need to test the phone.

Okay, you can try that. They're trying that as we speak.

So, for what you're telling me, we have a very damaged phone here. It's either broken or malfunctioning or everything at the same time. So, we need to take a look at it in the store.

So would you be able to put the SIM card in the second slot by any chance so we can test it together?

We just have to try to make a call. I mean, that's normal. When you take out the battery, the phone will get like all questions like that. But we have to just try to make a call.

Okay, you can try that. I'll hold it with you on the phone.