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How do I fix issues with sending or receiving picture texts and voice notes after a software update?
Best Response
45% effective
Can you do me a favor? Can you go on your weather app? Okay. And once you've opened the weather app, can you tell me if it's able to refresh?
Other Response Scripts
45%
Yeah, so just wait until the update comes out, and then once the update updates your phone, then everything should be good to go.
45%
My recommendation and what you have to do in order for us to proceed, you have to call US Mobile. You have to call US Mobile, you don't have to tell them that you're having a lot of problems receiving MMS because they won't understand and they won't care. Just ask them the simple question of, hey, how much data do I have left? And they will answer you. If they tell you that you have a lot of data left, then it's something that is in the phone and it's something that we're already working on. But if they tell you that you don't have data, okay, then that's why you're not getting your MMS.
45%
Then call me back or, yeah, either we're working on an update later today or call me back and we'll see what we can do. But please, make sure to make the call to US Mobile first, okay? It's just because I want to help you. I don't want to turn you off.
30%
The issue you're unable to send out messages and or receive messages and receive photos and all the issues you're having with your messages is because you've used up all your data. So, in order to fix this issue, you would need to call your service provider to either get more data or wait until your...
30%
No, it's not the phone. It's the data.
30%
Yeah, so there's a new update that needs to be released. It's currently in the process, and I'm told that it's going to be released later on today.
30%
So currently the update that the developers are working on is to repair messages, because messages is currently having an issue with sending out certain... with certain users having issues with their messages.
30%
No, so that function is actually currently not working properly after the last update, but it should be working. We did notify the devs, so they did be getting all working for a fix for that.
30%
No, it did not get installed. That was the update that was supposed to happen, but it got taken down. So that is the update that's going to be coming out soon.
30%
You should be getting one before the end of the day.
30%
It may only record one side.
30%
The phone isn't accurate. If there will be a way on the phone, I wouldn't even suggest you to call. The phone doesn't tell you how much data you have left and never will. Okay, the phone doesn't know.
How Customers Ask This
"The customer is experiencing issues with sending messages and multimedia after a software update."
"The customer is experiencing issues with recording conversations and delayed message sending after a software update."
"Customer is unable to receive multimedia messages after a recent phone update."