💻

The customer is inquiring about the status of a software update that has not been received.

💻 Apps & Software Software Updates Asked 3 times needs_work

Other Response Scripts

70%
I'm going to send it to the developers and they are going to update it, okay?
promise 1/0
45%
Let me get, go to settings in your phone and then go to system updates.
instruction Steps 0/1
45%
Press check for updates.
instruction Steps 0/1
45%
Go back, press the arrow back and now go to both phones.
instruction Steps 0/1
45%
Once you're finished, let me get your IMEI and I'm going to send it so you can send your update manually, okay?
instruction Steps 0/1
35%
What I'm going to do is take down your IMI and your version again to figure out what exactly is going on, and then send it over to our sponsor.
instruction 0/1
35%
I need the full IMEI. It's 15 numbers.
instruction 0/1
35%
Let me check on it.
instruction 0/1
35%
So essentially I'm going to resend it to my developers.
instruction 0/1
30%
So essentially we're going to resend it to our developers.
explanation 0/1
30%
Yes, I have no idea when. But it could take some time? Yeah, it's not going to be right away.
promise 0/1
30%
Yes, do you have any idea when that will be? No, I have no idea. But it could take some time? Yeah, it's not going to be right away.
promise 0/1
0%
No, that doesn't affect it.
info 0/2
0%
No problem, sorry about that.
apology 0/2

How Customers Ask This

"The customer is inquiring about the status of a software update that has not been received."
"The customer is inquiring about a software update for their phone that they have not received."